Transcription: This spreadsheet summarizes the results of focus group interviews. The results depict the purchase profiles of 12 major tube customers. They tell what percentage of each customer's total tube purchases come from Tubepack. For example, 85% of Trevor Smith's tube purchases were from Tubepack in the baseline period. The last entry into the spreadsheet gives an index of Tubepack customer loyalty. It represents the percentage of large customers that, think of Tubepack as their preferred supplier for all their future are willing to pay a significant price premium for TubePack products over competiti ...
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